Rural Financial Counselling Service program review

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We reviewed the operation and structure of the Rural Financial Counselling Service (RFCS) program. This was for the 2016 to 2020 funding round.

Read the final report

What we asked

We sought ideas for ways to improve or enhance the RFCS program in future funding rounds, to ensure the best outcomes for clients.

Read the:

How you had your say

We conducted targeted and public consultation between April and June 2019.

During this time, we:

  • spoke to around 150 people across Australia
  • received 34 written submissions.

Participants included:

  • RFCS providers and counsellors
  • state and territory governments and rural support agencies
  • relevant Commonwealth agencies
  • relevant industry organizations
  • RFCS clients.

What you said

Overall, people were positive about how the RFCS program contributes to individual clients and to rural and regional communities.

Some stakeholders suggested ideas we could explore to enhance outcomes for clients, in the areas of:

  • the role of the RFCS
  • service structure
  • funding arrangements
  • service delivery
  • coordination and support
  • monitoring and evaluation.

What happens next?

Outcomes of the review have been used to inform the 2021 to 2024 RFCS funding round. Applications for the round opened on 6 November 2020 and will close on 11 December 2020. The results will be announced in early 2021. Further information, including program guidelines and grant application details, is available on the Community Grants Hub.

We reviewed the operation and structure of the Rural Financial Counselling Service (RFCS) program. This was for the 2016 to 2020 funding round.

Read the final report

What we asked

We sought ideas for ways to improve or enhance the RFCS program in future funding rounds, to ensure the best outcomes for clients.

Read the:

How you had your say

We conducted targeted and public consultation between April and June 2019.

During this time, we:

  • spoke to around 150 people across Australia
  • received 34 written submissions.

Participants included:

  • RFCS providers and counsellors
  • state and territory governments and rural support agencies
  • relevant Commonwealth agencies
  • relevant industry organizations
  • RFCS clients.

What you said

Overall, people were positive about how the RFCS program contributes to individual clients and to rural and regional communities.

Some stakeholders suggested ideas we could explore to enhance outcomes for clients, in the areas of:

  • the role of the RFCS
  • service structure
  • funding arrangements
  • service delivery
  • coordination and support
  • monitoring and evaluation.

What happens next?

Outcomes of the review have been used to inform the 2021 to 2024 RFCS funding round. Applications for the round opened on 6 November 2020 and will close on 11 December 2020. The results will be announced in early 2021. Further information, including program guidelines and grant application details, is available on the Community Grants Hub.

  • CLOSED: This survey has concluded.

    This survey is now closed.

    We asked for your submissions between April and June 2019.

    Consultation has concluded
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