Water Efficiency Labelling and Standards scheme survey on compliance risk

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As a stakeholder in the Water Efficiency Labelling and Standards (WELS) scheme, we are seeking your views on compliance risks to the scheme.

This survey should take about 10 minutes and all responses are confidential.

The survey closes on 17 December 2021.

Note: You can report specific breaches of our legislation to WELScompliance@awe.gov.au. Please do not report breaches through this survey.

Introduction

The WELS scheme is Australia's urban water saving scheme. WELS reduces demand for high quality drinkable water by informing consumers about water efficiency at the point of sale.

Manufacturers, retailers and installers must ensure that WELS products offered for sale in Australia meet the requirements. A list of products covered by the scheme is available on the Water Rating website.

Management of the scheme is the responsibility of the Department of Agriculture, Water and the Environment, working in partnership with industry and state and territory governments. Our compliance program helps to ensure that only registered and labelled WELS products are offered for sale to consumers in Australia.

Our compliance activities have focussed on:

  • online sales (particularly sold through eBay and Amazon)
  • education and inspections across the residential building sector
  • undertaking in-store and online inspections
  • responding to tip-offs and allegations of non-compliance
  • educating and engaging with suppliers and registrants about their obligations
  • informing consumers how to tell if products bought online meet Australian standards.

We take stronger compliance actions against deliberate or repeated non-compliance. Our compliance actions include issuing warning and infringement notices, and commencing civil proceedings.

Our approach to compliance (including our compliance and enforcement strategy for 2017 to 2020) is available on the Water Rating website.

This survey is seeking co-regulatory and industry insights to inform the future targeting of our compliance activities.

Your response will guide our compliance and enforcement targeting strategy through to 2025.

As a stakeholder in the Water Efficiency Labelling and Standards (WELS) scheme, we are seeking your views on compliance risks to the scheme.

This survey should take about 10 minutes and all responses are confidential.

The survey closes on 17 December 2021.

Note: You can report specific breaches of our legislation to WELScompliance@awe.gov.au. Please do not report breaches through this survey.

Introduction

The WELS scheme is Australia's urban water saving scheme. WELS reduces demand for high quality drinkable water by informing consumers about water efficiency at the point of sale.

Manufacturers, retailers and installers must ensure that WELS products offered for sale in Australia meet the requirements. A list of products covered by the scheme is available on the Water Rating website.

Management of the scheme is the responsibility of the Department of Agriculture, Water and the Environment, working in partnership with industry and state and territory governments. Our compliance program helps to ensure that only registered and labelled WELS products are offered for sale to consumers in Australia.

Our compliance activities have focussed on:

  • online sales (particularly sold through eBay and Amazon)
  • education and inspections across the residential building sector
  • undertaking in-store and online inspections
  • responding to tip-offs and allegations of non-compliance
  • educating and engaging with suppliers and registrants about their obligations
  • informing consumers how to tell if products bought online meet Australian standards.

We take stronger compliance actions against deliberate or repeated non-compliance. Our compliance actions include issuing warning and infringement notices, and commencing civil proceedings.

Our approach to compliance (including our compliance and enforcement strategy for 2017 to 2020) is available on the Water Rating website.

This survey is seeking co-regulatory and industry insights to inform the future targeting of our compliance activities.

Your response will guide our compliance and enforcement targeting strategy through to 2025.